Refund Policy

Before work begins

A customer may request cancellation before work starts. Any refund will be reviewed against payment processing costs, preparation already completed, and any agreed terms in the signed service contract.

After work begins

Once work has started, payments are generally non-refundable because time, planning, design, development, or content production has already been committed. We will first try to resolve concerns and agree on a practical remedy.

Support fees

No maintenance fee is charged during the six-month grace period after final delivery. After that period, maintenance is billed every six months according to the client contract or invoice, and billing notices are sent to the registered client email. Once a paid maintenance period has started, the fee is generally non-refundable, except where the contract states otherwise or Radiotech is unable to provide the agreed maintenance.

How to request a review

Submit a concern through your Client Portal or contact us using the details in the footer. Include your project reference, the reason for the request, and any relevant information. We will review the request and respond with the outcome.

This policy is subject to the specific terms of the service contract agreed for your project.